POSITION SUMMARY
The Clinic Coordinator at 10X Health plays a key role in supporting administrative functions, ensuring smooth office operations and providing an exceptional patient experience. This position includes managing office supplies, mail, and filing, as well as handling special projects with tight deadlines. The ideal candidate will have excellent time management, communication skills, and a strong attention to detail. Reporting to an administrative lead, this role requires a proactive individual who can work independently and collaborate effectively with internal teams to maintain office efficiency.
ABOUT 10X HEALTH SYSTEM
We’re on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body and finding the missing raw materials that can help you perform more optimally. 10X Health is about optimal wellness, restoration, cellular repair, and regeneration. Together we'll swim upstream to discover the root cause of your symptoms and restore your passion, purpose, and physiology. We create someone who’s truly healthy and happy by giving you the missing resources you need to accomplish all of your goals!
OBJECTIVES
- Front desk supervision – greet patients, ensure a remarkable experience for patients while positively representing the 10X Health brand
- Maintain the flow of patients coming in and being serviced in a timely manner
- Manage schedules for on-site nurses and providers, ensuring effective utilization of time and resources
- Perform blood draws and handle genetic test specimen collection, following all safety protocols
- Assist with patient intake and preparation for procedures, ensuring a comfortable and efficient experience
- Accurately document patient history and vital signs within the EMR system
- Prepare examination rooms, sterilize instruments, and set up equipment as required
- Support on-site nurses and providers with routine procedures and patient care tasks as directed
- Answer calls from clients and direct them to the appropriate team member for assistance
- Ensure all recurring administrative tasks are fully executed with attention to detail, efficiency, and adherence to deadlines
- Leverage EMR (Dr. Chrono) and other technology platforms to accomplish tasks and organize patient data
- Verify all incoming shipments for accuracy by comparing invoices to orders and ensuring all goods are in acceptable condition
- Daily reporting on scheduling statistics and inventory status
- Keep track of all inventories (office supplies, IT equipment, medical supplies), especially when events or visitors are expected
- Serve as the point of contact for the Building Security & Engineering team
- Submit tickets to the Security or Engineering team for issues related to HVAC, water filter, cleanliness, pest control, etc.
- Responsible as one of the keyholders for the clinic
COMPETENCIES
- Strong phlebotomy skills
- Effectively communicate the value proposition of 10X Health to assist with sales follow-up
- EMR system and CRM database experience (Dr. Chrono & Salesforce preferred)
- High attention to detail for accurate patient information management
- Ability to manage multiple patients entering the clinic at once during high-volume days
- Strong organizational skills to track and manage front office supplies/inventory.
- Proficient in managing high volume phone calls
- Experience in calendar management, database management, scheduling, and record keeping
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
- Completion of an accredited Medical Assistant training program.
- National certification as a Medical Assistant is preferred.
- 2 years’ work experience in a similar office or customer service role
- Proficiency with Microsoft Suite (Word, Outlook, Excel, Calendars)
- Experience with Salesforce (preferred)
- Prior experience in a clinical setting with direct patient interaction is a plus
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
- Ability to lift up to 35 lbs
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@10xhealthsystem.com . Already a 10X Health System candidate? Please connect directly with your recruiter to discuss this opportunity.
